Maintenance and Support
Maintenance and Support
Web applications and websites require maintenance and support as your needs change and grow.
kamiCode provides maintenance and support services freeing you from maintaining expensive in-house support staff. We partner with our clients to help their online business running smoothly and error-free.
kamiCode provides a comprehensive set of maintenance and support services depending on your business needs: 
- On-going Support (bug fixing, problems analysis and resolution, on-call support)
- Adaptive Enhancements (modifications to support business or technical requirements' changes)
- Perfective Upgrades (new functionality/features)
- Technical Improvement (optimization restructuring/rewriting)
For each project undertaken by kamiCode we provide a free warrantee period to ensure stable and uninterrupted work of your system.
kamiCode Support will fix, enhance, or manage your existing website as a professional, experienced and friendly team is!
Your business success is important to us. We want to establish long lasting relationships by delivering superior levels of service. So, whether you need us for 1 hour every few months, or for 10 hours per month, we will look after you properly.
Web Site Maintenance Policy
- We have a turnaround time of three working days(except for holidays and weekends).
- Although we make every effort to make accurate changes, it is the client's responsibility to review updates and notify us of any necessary changes that need to be made. We do not charge for changes that are our fault. However, if a change needs to be made due to client error, the regular hourly update fees will be charged.
- "Maintenance" is defined as keeping the web site current. It is not intended to be a redesign or revamp. We reserve the right to distinguish between "updates" and "new design".
Support and Maintenance bank of hours
The hourly based packages can be personalized in order to suit your needs.
(The hourly packages can be distributed to the whole month. Unused Monthly hours may not carry over for next month.)
The process itself may contain website modifications on a user or administrative level, layout changes, background changes, article rewritings, revisions and server testing. It is done by our programmers that are usually in a team dedicated to help maintain websites.
Our Web site consultants will help you select a package that's right for your business. Once you have selected a package, we will work with you to gather information for your specific website maintenance requirements. Our bank of hours are only available for existing customers and partners.
To purchase a monthly package, please call us at 1 . 514 . 303 . 3242 or complete our contact form.
kamiCode offers several Support & Maintenance packages for you to take a look at...
Support & Maintenance - Bank of hours rate
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Client Testimonials
"In short, I trust kamiCode completely. It is difficult to find companies that will do whatever it takes to make the job happen, and stand behind and support what they create. In working with kamiCode, you will quickly realize that this is an effective company with creativity and integrity."
-John Lojen
President
Intempco Canada, Intempco USA
"Fantastic work! We made it. It has been a long journey but we have a research tool that we can be proud of. Many thanks! All the best to kamiCode for a job well done. "
-Prof. Steven High
Canada Research Chair in Public History
Concordia University Centre for Oral History and Digital Storytelling
"kamiCode always did more than their share of the work on the projects they were assigned. They often took the initiative to get things started and picked up new tasks efficiently. In closing, let me say I have no hesitation in recommending kamiCode for any website development."
- Daniel Gregoire
CEO and founder
Halon Entertainment LLC
"I am impressed by kamiCode's integrity, work ethics, and passion, their ability to rapidly understand my needs as a client, their knowledge of both technical and design issues in web development, and their ability to communicate this in non‐technical language."
- Bert Govig MD FRCPC
President
Canadian Society of Internal Medicine
"Hit a home run. Jeremy Chapman thanked kamiCode and you received a standing ovation from the Society's council."
"Thanks for the extra tweaking to the site kamiCode - and the questionnaire looks great!"
"The guys at kamiCode are geniuses. Our business earned a lot from their fantastic work. We’re looking forward for the next projects to come."
-Scott Sutton
President
Little Dippers
"Thank you for the absolutely wonderful website. I am thrilled! I LOVE IT! The ideas and the way it is laid out is way beyond my expectations. We are all very happy!"
- Lanette Phillips
Executive Producer
Mighty 8
"I had the pleasure of collaborating with Kamicode in Montreal regarding an important design, refont, and positioning contract. They are organized, efficient, and willing to do whatever is needed to get a particular task finished. There were often last-minute deadlines and in these particular circumstances their cooperative attitude and enthusiasm were important and appreciated."
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Tips on Web Design
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Understanding how color works on Web pages
The browser-safe color palette will ensure that most people will see your page and images in the colors you intended.
When many people first start building their Web pages, they create pages in colors that they like. If you're lucky or have a good eye, you'll end up with colors that look nice together.
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Know your audience, and keep them in mind when you write.
If your Web pages are frequented by people with slower modems then designing a page that looks best over a T1 is not a successful strategy. The speed of the Internet is finally getting faster.
But even with these increases, it is important that you perform Web site optimization on your pages to get the fast download speeds your customers are looking for.
